FAQs

HOW DO I CARE FOR MY NEW FLAT WOVEN TRAVEL TOWEL?

When your new travel towel arrives, unwrap it and check yourself out with it in the mirror. You look good!

We recommend washing your travel towel a couple of times before using it. This will soften the cotton, make it more absorbent, and get rid of natural excess fibers that can otherwise stick to your wet skin. Caldera travel towels are made with 100% Turkish cotton and all natural dyes, so it is perfectly safe to use right out of the package, but you’ll like it more once it has been washed.

For longevity, we suggest air drying your travel towel whenever you can. The tassels are hand-tied, and are more likely to come undone in the washer/dryer. Fret not though, if your tassel comes untied you can simply hand-tie it yourself, just like we do. We actually like to leave ours undone when that happens because we like the “broken-in” look. Adds character, you know?

WHAT’S YOUR RETURN POLICY?

As of this writing no one has ever returned a Caldera travel towel, or wanted to. But if you are unhappy with your purchase, don’t worry, you can send it back for a full refund. Send us a message to info@calderasupplyco.com and we will even help you with the shipping label.

We will accept returns of any like-new towel. If a quality issue comes up after you’ve begun using our towel, just explain the situation in your email and we will do what we can to make it right.

I’VE SEEN SIMILAR TOWELS FOR CHEAPER, WHAT GIVES?

Like any other product, you get what you pay for. Caldera travel towels are handmade in the traditional fashion from 100% Turkish cotton using only natural dyes. Yes, you can find similar products a bit cheaper, but you can’t cheat on quality. Our towels break in to be extremely soft and absorbent, and they will last for as long as you take care of them.

Caldera is also a small business, which we think is worth supporting. We work with small local print shops and artisans, invest in beautiful, earth friendly packaging, and do everything by hand. Every order you place is packed and shipped by Kyle and/or Portia. We are socially and environmentally conscious, and a portion of profits goes towards organizations working to protect the environment and preserve the public lands that helped inspire us to start this business. We think you’ll enjoy following along and being part of our growth. We’ve got big things planned!

WHOLESALE/STOCKIST INFORMATION

If you are interested in stocking Caldera travel towels in your store or online shop, we’d love to talk to you about it. Send us an email with what you’re looking for to info@calderasupplyco.com and we will get back to you right away with more information and wholesale pricing.

WHERE CAN I SEE #COOL CALDERA PICTURES?

On Instagram, duh. Follow us @calderasupplyco.